I love cookies, I love Valentine’s Day and I would love chocolate-dipped cookies on Valentine’s Day, so I was eager to try the Kisses and Hugs Cookie Gift Box from Truly Wize. They arrived in a lovely box with a pretty pink ribbon. Unfortunately, that was the best part of the entire package and it only went downhill from there. First, if I were paying the $35 price tag on this gift, I’d want the cookies to arrive as fresh as possible. The shipping alone was 2-3 days, but I was still hopeful when I unwrapped the cute little box. I opened the box to find what I would call the remains of cookies. It was mostly broken pieces with only a few whole and intact cookies that actually resembled the kisses(x’s) and hugs(o’s) that were promised. I can pretty confidently say that this didn’t happen in shipping since they were double boxed and there was no sign of it being crushed.
I would hardly call these decadent or dipped in dark chocolate – as their website states. It appeared they were maybe drizzled with chocolate and the filling wasn’t at all creamy, but rather dry, much like the cookies themselves. I was very disappointed and felt they also lacked any kind of delicious flavor that one might hope for in a special gift of cookies on as special an occasion as Valentine’s Day. I would highly recommend that the company focus more on what’s in the pretty box, rather than the fancy ribbon on the outside.
Its unfortunate your cookies arrived broken.However, I have been ordering holiday gift boxes for the past 5 years and only received rave reviews from the recipients. I feel confident that this wonderful company would not ship damage goods to anyone. And I will continue to support their efforts.
When I heard you gave an unfavorable review on one of my favorite company's I had to respond. How dare you insinuate, they shipped broken cookies! You "confidently" stated-this damage could not have happened during shipping-Oh really… With confidence like that I'm really glad I don't take your advice on other products!!!! It's your loss Truly Wize is a great company and offers fantastic products! Marcia James
2 Comments
lisa
March 8, 2011 at 3:13 pm
Marcia James
March 8, 2011 at 6:23 pm
Its unfortunate your cookies arrived broken.However, I have been ordering holiday gift boxes for the past 5 years and only received rave reviews from the recipients. I feel confident that this wonderful company would not ship damage goods to anyone. And I will continue to support their efforts.
When I heard you gave an unfavorable review on one of my favorite company's I had to respond. How dare you insinuate, they shipped broken cookies! You "confidently" stated-this damage could not have happened during shipping-Oh really… With confidence like that I'm really glad I don't take your advice on other products!!!! It's your loss Truly Wize is a great company and offers fantastic products! Marcia James